Return & Refund Policy – MeowPeow
At MeowPeow, your satisfaction is important to us! If you’re not happy with your purchase, you may be eligible for a return under the following conditions:
Return Conditions:
- You can request a return within 7 days of receiving the product.
- Returns are only accepted if:
The item arrived damaged or defective.
The received product is incorrect (wrong color, size, or model).
- The item must:
Be unused and in original packaging.
- Clear photos of the product are required for assessment.
Non-returnable Items:
Hygienic, personal, or consumable items that have been opened.
Customized or personalized products requested by the customer.
Return Shipping Costs:
If the issue is from our side or the supplier’s, MeowPeow covers the return cost.
For other reasons (e.g. change of mind), the customer is responsible for all shipping costs.
Refunds:
Once the returned item is received and inspected, your refund will be processed within 5–10 business days.